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| - My A/C stopped working overnight, which I noticed fairly early in the morning and, after extensive research of companies online - including Yelp - finally decided to call Cool Touch. They came out and quoted me over $1200 to fix a leak and replace a capacitor. Of course, their technician also told me that it probably wasn't even worth it to fix my A/C and that I should just purchase a new one from them for $5000!!!!! I declined, as I wanted at least a second opinion, and was charged the $60 service fee. After looking at multiple other companies, I feel even the service fee they charge is way too high - most other companies I've seen only charge about $30 just to come look and give you a diagnosis, but regardless, I paid it and was done with their company.
Since I now had a diagnosis, I called just ONE other company - this time one that was recommended to me by a friend. The gentleman quoted me $750-$800 at most to fix what was wrong. The technician arrived at my house a little before 6 at night, and then told me that it would only be $350 to fix it!!!! Less than 1/3 of what Cool Touch tried to charge me! I told him that Cool Touch also tried to sell me a whole new A/C unit and he told me that IF I wanted to get a new A/C, I could, but 1) I don't need a new one right now and 2) there was no point in getting a $5000 one for the size of my house, and that I'd be better off with a $2000 one. WoW!
So Cool Touch tried to charge me more than THREE TIMES what it actually should have cost to fix my A/C - which is now working better than ever - and they tried to sell me a brand new A/C that I don't need that is too big for the house I own. Thanks for nothing Cool Touch. I won't be calling you again, and I won't be recommending your company to any friends!
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