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  • Went to this BOFA in Anthem this afternoon to get out cash, during my work day. 2 women were working the walk in line. When I arrived, there were 7 people in front of me. They went through the line as fast as they could, took about 15-20 mins. Took all 7 people in front of me, without stopping in between for anything. As I was next in line, the 1st woman puts up her "next teller" sign and says "she'll be with you shortly", referring to her coworker. Then the second woman finishes with her customer a couple minutes later and tells me "it'll be a few minutes", as she starts to do something else, then the first woman looks over and laughs. So I say "actually, I think I'll just go somewhere else, as neither of you clearly want to help me." Bank of America your service is lousy in most locations, especially the nicer ones. Nicer the area, ruder the customer service is. Explain that.
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