I went on a recent Saturday afternoon looking for something new to wear that night. Spent half hour looking at shoes, but that was a bust. I was thrilled to find some clothes I really liked at great prices, but then I looked at the checkout line. There was only one register open and about 15 people in line with lots of products to buy. I gaged the speed of the checkout -very slow- so I put my clothes back and left.
Inadequate staffing at the register is a major pet peeve, made even more infuriating when other employees are standing around. I just read about the handheld checkers in green shirts but I was completely unaware of them at my visit. If they were in the store why didn't they go to the checkout line and check out those people? No one offered to check me out as I stood there looking at the long line holding my three items.
Attention Retail managers- The last thing your employees want to do is work the register. Its your responsibility to make sure they do. It's frustrating when an otherwise good store is ruined by bad service.