I found Heather through Groupon, she was running a special for a Brazilian wax. I scheduled an appt and I hoped for the best. When I got to my appt Heather was so nice and made me feel so comfortable, she talked me thru the process and kept checking to see if I was ok. The whole process wasn't as painful as I remember it being at my other wax lady in L.A. I found a keeper in Heather. My next thing is to get my lashes done by her, can't wait.