| rev:text
| - The one star is because the food was actually quite good and most of the wait and bar staff were pleasant enough. The steak frites were very well done (pun not intentional) - in a large group, they still asked how we wanted our steak done, and the portions were generous. One particular staff member was especially sympathetic to our situation, which was appreciated. Aside from that, there is not much else that is positive to say.
A colleague of mine and myself organized a staff holiday party of approximately 50 people at Vogue Supperclub on a Thursday night. The price and location were right, they could accommodate our group size and the venue itself had a warm and cozy feel which was perfect for our needs. Weeks AFTER booking, we were told that another party for a beer company I won't name had been booked that would be taking place upstairs (we were in the basement), but that it would not begin until 10:30 and would not impact our group downstairs. Clearly this second party was booked so they could make money (though the party upstairs was empty and playing terrible music), essentially ending ours immediately after dinner, which did not begin until after 8. People were just being served dessert at 10pm when things came to somewhat of an abrupt end. I could go on and on about how frustrated I was with this evening, but I'll give you the coles notes version:
The food service: My dining mates had their starter salad 15 minutes before I had my soup. I had my steak 30 minutes before they had their Cornish hen. Most of us ate a cold dinner because we respectfully waited until everyone at the table had their food.
Drinks: when the main bartender was busy, someone I will assume was a waitress took drink orders. Having ordered a vodka soda earlier for $8 (I was later told they doubled the price on drinks because we were a group booking) I was surprised when she told me that bar rails were $4 and a double would be $8, but obviously this seemed like a much better alternative so I went with it. A few drinks later, I got clarification from the actual bartender that I had been charged the newly doubled price for all drinks - so $8 for a shot of JD, and $16 for a double. After asking the bartender to correct this, he obliged without issue, but come on - get your act together. If you're going to rip people off like this make sure everyone is on the same page. I find it disturbing that for a venue that never seems to get too busy, based on previous reviews, would GOUGE a private booking who has brought the potential new business of over 50 people. Instead of ever going back to enjoy another fun evening, as I had originally hoped would happen, I will now ensure I tell everyone I know to never go to this bar.
The hostess: could not think of a worse person to be the face and front line of a venue like this. When I asked at 10pm why our music had been turned off, I was told the dj upstairs was doing a "sound check" for "two minutes", and that our music that we had brought would be turned back on. When I asked to confirm it was just temporary, she responded with a very condescending "it's just two minutes, as I said." By 10:15 when there was still no music, and our guests began to leave, I become annoyed. When I asked again, I was made to feel I was inconveniencing the hostess by the simple fact that I wanted to ask what the hell was going on upstairs. She matter-of-factly responded that there must be some sort of an issue , with no apology, and again looked at me as though there was something wrong with me for asking. Needless to say, our music never got turned back on and at 10:20 the dj upstairs was playing some sort of techno stuff that was certainly not suitable for our crowd (or any crowd for that matter). I never received an apology from this hostess, who was allegedly the "manager" on site that night, a term I use loosely in this particular scenario. Staff began to clean up, the rest of the guests took the cue and our party sadly ended much earlier than intended.
Bottom line - I would never book another group event here again and do not recommend Vogue Supperclub unless your standards and expectations of professionalism and customer service are very low. I would go so far as to say I would never go there again, for anything. There are so many other great places with great management and customer service. I just feel bad for the poor staff who have to work under such mediocrity, because it is really them who will suffer. The kicker is at the end of the night, the hostess tried to placate my colleague with free shots, as if this would compensate for the disaster of an evening. Insulting.
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