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  • I love Arby's food for the most part and was disappointed when they recently closed down the restaurant near my home. There is one still open on the way to work so I stop there from time to time on the way. I am only writing this because something has happened on consecutive visits that makes me think it wasn't a fluke or a bad day, it's just the way it is now. Last week I pulled up and ordered one roast turkey and Swiss sandwich ala carte. I pull around and wait behind the car in front of me for 15 mins. Not even mad because I have no idea what they ordered or how much so I wait patiently. I pull up to the window and pay for my sandwich when it's my turn and I wait 10 more minutes for a turkey sandwich. The girl was in no way apologetic, and borderline rude while she left the window open and I watched and listened to her just stand and shoot the stuff with her coworkers, including those making the food. An off day I think. Go through yesterday. The girl that greets me over the intercom tries to tell me she needs a minute but doesn't make sense to the point where she tries correcting herself and just starts laughing and goes dark. Eventually she comes back and I order a roast turkey and Swiss but a wrap this time. Pull around and wait again 15 mins for the car in front of me. Get to the window and get my food and drive away already late for work to realize they gave me something completely different from what I had ordered. No time to turn around or make it right because I was already late for work. And I know what you're thinking but I allowed myself 20 mins to get a sandwich and get to work with time to spare. That should be more than enough time to go through a drive through for a cold cut sandwich. I work in fine dining and don't expect the same level from Arby's but I do expect professionalism, a sense of urgency, pride in your job, and ensuring the quality of what you serve to your guests. Seems like an unsupervised teenage party going on in that store and as much as I love the food won't be going there again.
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