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  • Unbelievable ineptitude! This branch made a mistake with paperwork several years ago on my dads accounts and no one ever knew until we had to add a signature card onto the account when my dad was sick. Bank of America made the mistake but couldn't fix it without documents from a lawyer. My family called the lawyer and he completed the paperwork and my mother made a 9am appointment (because that's when they open). They made her wait in the lobby for 30 minutes and even then she had to go back to the counter to ask why she was still waiting. After meeting with the bank manager, Christina, she was told everything was in proper order. Well, they again failed to do their job correctly and it wasn't until after my dad actually passed away that we found out they had messed it up again. Now we are dealing with problems because of their gross mishandling of the account. Instead of grieving my father we have been dealing with Bank of America to ensure my moms bills will still be paid...which they aren't because they have placed a hold on the account! If I could leave no stars I would! This is a terrible branch that is poorly managed and a company that is heartless.
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