Unfortunately this was the worst experience I have ever had in my entire life suffocate. Lose people who want to play in the first thing in the morning I called insurance to make sure they were participating in my plan. I've made an appointment for 130 and the scheduler said no problem she held it for me. I was there by 130, people came in after me and not until 220 did they call one of the others in as we all sat there waiting because she was in some type of meeting. I looked but didn't say anything. Finally at 3:15 she came out and at that point I was burning up waiting to see if she would call me or someone else. The doctor called in the other patient. I asked the doctor if I was on her list and she said oh let me go check she came back 10 minutes later and didn't say a word to me and called the other patient In. At that point I said to her I have been waiting almost 2 hours and I was here an hour before any of the others. Why are you not calling me in?
All she said was "we are fitting you in" I mentioned that I was not told that and the front desk & couldn't understand why she was not calling me in as well.
She never said she was sorry. She was rude, uncaring and cold. I was so embarrassed that I had to cancel at that point and hopefully find an office that will follow through on my appointment. I spent the whole day calling to confirm that my insurance on Atnah versus VSP because its a medical exam and not a vision test, making the appointment , traveling 40 minutes and waiting for the doctor ...obviously this is not a well run office!
I would actually not give it to any stars at all... Quite possibly she may be a good doctor.
I would like to update this review only because the front desk went above and beyond in scheduling me with Dr. Heller the next morning. I cannot even come close to tell you how kind, accommodating and knowledgeable Dr. Heller is. I would highly recommend him and completely bypass Dr. Kathleen Carriker. I updated this review from zero stars to four stars only because she ruins the practice!