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  • I had gone to this dry cleaners for seven years, mostly because it is close to my home. However, I will not be returning. For the third time, our clothing was "lost". As was explained to me, before I went in to pick up my husband's clothing at 5:30 p.m., one of the girls in the front had sent it home with another customer. The clothing wasn't "ready" until 5:00 p.m. I suggested that they look through the receipts that they had from 5:00 to 5:30 to see who might have our clothing, which included a tuxedo shirt and other white shirts that my husband needed the next morning. I was told that they did not keep receipts, so they could not look that up. In addition, both girls blamed each other for the mess-up. This was the third and final time that I am going to put up with this. The first time that our clothing was lost, it was never found. I put in a claim and was given $5.00 whole dollars in future dry cleaning credit. This is after I had paid $11.00 for the dry cleaning of these clothing items. No reimbursement for the cleaning fee that I paid and no reimbursement for the value of the clothing lost. The manager said he could not reimburse for the clothing they lost if I didn't have original sales receipts from the purchase of those items and proof that the items on the sales receipt (assuming a person kept it) were the exact items dropped off to them. Sap that I was, I continued to go to this cleaners. The second time, my husband's shirts were lost, including a tuxedo shirt that was needed for a concert the next evening. We ended up having to buy another tuxedo shirt. Four weeks later I received a phone call saying our shirts had been found. There wasn't even a dry cleaning credit given this time for the foul up that they were responsible for. But at least we did get this batch of clothing back, eventually. The third time was the final straw. Never, never, never again am I going to this cleaners. This is the first time in my 55 years that I have ever written a complaint, online or otherwise. If there was a way to give zero stars, that is what I would give.
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