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  • As a former employee of OSI in Central Florida, I was very disappointed in this visit to Outback Steakhouse, Pineville. The service was very slow and not attentive, and my steak came out two temperatures overdone. When I said something to the server who ran the food to the table, she said, do you want us to cook a new one? When I said no, I figured a manager would be sent to the table, as we would have done back in my day. No one ever revisited the table until their FOH manager did her standard rounds from table-to-table and I opened up about it. It was at this time that she recognized I had not eaten any of it and offered to take it off the bill. While she was at the computer completing the void of my dinner from the bill, I noticed our server approach the manager and do a couple of sideways glances with a mild scorn on her face in our direction. I will always be an OSI customer, but I may not visit this location again.
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