Very friendly service. The low rating is for the food. We got panini for lunch here and they were very greasy and unhealthy. My salmon panino was made with crumbled pieces of room temperature salmon for $17. I don't know why they can't just grill a fresh piece of salmon for this sandwich. They advertise their restaurant as a fresh seafood market restaurant, so they really shouldn't serve cheap seafood. We wish we had gone to Otto instead for excellent pasta.