After waiting 2 hours and 15 minutes to have our oil changed minus having it washed seems a bit much. It was hard pressed to find the current status of where our vehicle was after the hour they told us it would take. The service staff seemed too distracted to find out for us when asked repeatedly. If it had been busy I could understand but that was not the case. After an hour and a fifty minutes we ended up waiting outside on the service bay just to get someone's attention. After two hours, a lady that was working in the parts office finally offered to track our jeep down. Low and behold it was just sitting in the back, not even being prepped to be washed but just parked in the back. So, take my word for it and by pass getting your maintenance done here.