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  • Horrible service and down right dishonest staff!!! I am going to attempt to simplify this review to make it as brief as possible. I took my family of 5 (all adults) there before the Eric Clapton concert on Thursday night. Our waitress was horrible. She took extremely long for every drink order, small requests such as silverware, plates, water, etc. you get the point. We were drinking fairly quickly and between 5 of us there was always a new request when she visited our table so I understand we weren't an easy table, but that's no excuse for the horrible service. Fast forward to the bill being dropped off. $176 and she casually mentions as she is walking off she included automatic gratuity of 18%. Last time I checked automatic grat is for parties of 6 or more and it was also posted on their menus. I explained to our waitress she was not as efficient as I would have liked and I would like her to remove the automatic $30 tip she decided to give herself. Now this may not translate well but when she brought the new bill back she handed it to me without even stopping. She continued her stride and no stop to apologize or say thanks for coming in. It was extremely rude. I then look down at the bill and notice a $26 service charge. What the heck is a service charge at a restaurant? I asked another waitress and she had no clue, so this was my cue to ask for a manager. 20 minutes later a manager shows... no joke! And keep in mind we are trying to catch a concert. He gives me some excuse about how the regular waitress got in a car wreck and didn't show up to work so we were the lucky table that were awarded her incompetent replacement. He mentions he took 20% off my bill and I appreciated the attempt... until I notice he only discounted the happy hour priced appetizers. On a $176 bill we only had a few small apps. The 20% discount was 5 bucks. Long story short, this place is a joke! I don't recommend them at all.
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