I recently visited this Taco Bell location during my lunch break. It is one of my favorite places to go to because it is close to my job and very convenient since I only have a 30 min lunch break. I went through the drive thru and ordered a crunch wrap. As I'm driving off I take a bite and the first thing I see is a HAIR. Still staying calm since I had to go back on my short lunch I turned around and I walked in and discreetly let the cashier know that there was a hair in my food. She took it and saw it and apologized. She said they would make another one. So I waited and as soon as I got my food I rushed out the door since my lunch was almost over and wouldn't have enough time to eat. As Im leaving I pull out my food out of the bag and my SECOND Crunch wrap was completely burnt on BOTH sides!!!! I couldn't go back because I was already running late since i had already gone back. So I paid for food that I couldn't eat due to their mistake and instead of them fixing it, i was left without a lunch. My job is down the street and I was a drive thru regular but I will not be returning.