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  • Called today to order a lunch for pickup as I work in the market but only get a short 30 minute lunch and like to spare myself waiting while they prepare my meal. I have done this many, many times before and several times in the past two weeks. When I called today to place my regular order I was informed they no longer take phone orders because of "dining and dashing". I asked how long this was in place, and she told me for at least three weeks. This is obviously a blatant lie as I have done so several times in the last three weeks. And secondly, not sure how I would go about dining and dashing from a pickup order as I can't eat the food until I pay. I'm not going to waste my time running over to their restaurant and waiting half my lunch for them to prepare my food. KOS needs to reconsider their customer service and "policies" if they want to utilize their fellow market businesses. Their food is mediocre at best and was mainly used out of convenience. I'll spend my dollars elsewhere.
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