About: http://data.yelp.com/Review/id/5aEV1Qz-v8OVan8ZT_iJMw     Goto   Sponge   Distinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • I'm a repeat customer and the last time really left a bad impression. I rented a luxury SUV for a day trip... When passing Tucson (about 3 hrs away from phx) I had to put air in the tires. The next day when getting ready to head back to phx both left tires were flat. I took it to the only opened shop (it was a Sunday) and they informed me both rims were cracked and only BMW could replace them! I called sixt and told me it was all my responsibility since I declined their insurance. There was a problem shortly after I rented it so clearly it wasn't my fault. I thought it was only due to weather/elevation changes that the air was running low. My immediate thought wasn't hmmmmm let me turn around 3 hrs and exchange it for another vehicle. After $1900 out of pocket expenses and 2 day extension on my rental I can finally head back home... No thanks to rude sixt. Every time I called sixt (3 times to rude Alejandra in phx) they would give me a runaround and excuse after excuse.. "Refer to the contract refer to the contract".. I doubt their untrained staff ever even read the contract themselves! I asked one of the girls if she did and she responded with "well we'r very trained in what could be in the contract". So does that mean no? I requested the manager to call me back 2 times and still nothing. The last time I called the phx customer service rep Alejandra advised it's Monday he's really busy. Alejandra what kind of a response is that? Seriously sixt? Business basics 101 always respond with what you can do not what you can't... even worse don't respond with a rude answer. I am a customer! My point is.. I didn't crack the rim.. There was a problem from the beginning. Every time I tried to explain this I was interrupted. I am going to be canceling my future reservations (yes I have 2 future existing reservations) and going to be taking my business to a more reputable company. Alejandra no offense but you really need to bring it down to a 2 or 1 with the attitude and take some serious classes on customer service. Absolutely horrible! On another note.. Maria is AMAZING! Have picked up multiple rentals from her and if anything would bring me back it would be her personality and her desire to provide great customer service. Sixt.. I am out $1900.00 but I hope with telling my experience with your company you lose much more. BTW I'm on the board of 2 different Arizona organizations as well as a director for a very large bank both who utilize car rentals heavily.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 96 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software