| rev:text
| - The management and staff is incredibly rude, except for Harrison; He's a total sweetheart.
I had the WORST overall experience I have ever had in any salon in Las Vegas.
I saw their 40% add on Instagram, which also promoted their new addition of chrome, "Mermaid Chrome." The add was $30 in addition to the fill I went in for.
My nail tech took a little over 2 hours to finish. When she started to apply the top coat, the chrome started to look very bubbly and once i took a closer look, I realized that there was also acrylic on top of my skin around my finger nail. It was quite obvious that my nails were not done correctly.
The manager came over and asked what specifically was it that was wrong and as I try to explain the obvious, she asks me what it was that I wanted to do after blaming her nail tech.... Because she was new and was not comfortable with her light and tools given. Honestly, that's completely unprofessional. Simply apologize and move on. It's about making sure that the customer receives a great overall experience, not blaming your employees.
She moved me to another nail tech. She had to take off the chrome, reshape and refile my nails since they were poorly done. She was a complete sweetheart and made me feel so much better about my experience.
FINALLY, after 3 hours of being at the salon, I go home and get ready for en event, Life is Beautiful, and after finishing my make up and heading out the door, my nail BREAKS after locking my door. I was completely saddened!!
I call and explain my situation and was passed over to the same manager and after going back and forth with her about my entire experience which she witnessed herself, she tells me she wants to make sure her customer leaves happy.
I go on Monday after going to an event without a nail already.... I drive almost 30 minutes to the salon and come to find out, they were not going to do what I agreed with the manager. She was completely rude and extremely offensive.
The nail tech they assigned me understood the situation and was also there throughout the entire process, so he went ahead and redid my nails. I'm not sure if he was in a rush, but my nails were left so bumpy!! I had to ask him to buff my nails after dipping my nails in glitter. Anyways, he left hard glitter underneath my nails and i just about had it. I left, went to CVS and bought a nail filer and filed my own nails.
Unacceptable. I will NEVER go back, especially if they keep the same management. I will also contact the Better Business Bureau.
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