I usually shop at this store because I haven't found another hair supply in AZ that carries the products I like.
They don't carry most of the hair I'm use to and the hair extensions that I do buy from here has a very foul smell. No matter if I buy a $200 pack of hair or $20 pack of hair it always smell bad when it's wet. I always wash any hair weave before installing it and this hair is the only hair that I've experienced with a really bad smell WHILE I'm washing it. The crochet and braiding hair is good though.
Other than that the customer service is either ok or non existent. You're never really greeted except by security and the staff is usually standing around the front of the store discussing their personal interest. I've had customers come up to me while I'm shopping in the store and ask me questions about hair and hair products in front of the staff, though this was a compliment to me it's a total fail to this establishment.
Advice to staff or store owner... Educate yourselves on the products and merchandise that u sell and treat your customers as if you appreciate their business. Greet them when they walk in and as they leave. And remember we are doing you a favor not the other way around.