I am very happy that we have this place in Vegas. No BS, you can walk in, find what you need, and be out within 5 minutes.
If you don't know what you are looking for it may take longer. The staff are friendly but limit there answers to the questions you ask. I would rather they are less helpful and don't presume to know what I need than if they talk too much and try and up sell or push product on me if I had to choose between the two mindsets. It does help to go in with an idea of what you need and having done some homework.
So yeah, I can understand why people may customer service isn't that great, but I like the quick and quite with cheap prices and no BS. They are there to sell product, not be personal trainers.