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Extremely poor customer service. I've dealt with 4 different supervisors through phone, and every single one of them has rude attitude and is super unprofessional. In the last 3 months, I had more than 10 packages delivered to my house from this USPS location, and about half of them were late by four-five days. When I call them to know the whereabouts, the supervisors show irritation towards me, and they are non-apologetically rude about it.
To be honest, customer service doesn't entirely matter as long as I get my package on time, especially when I actually pay extra shipping fee from Amazon. But when these guys mess up, then there is absolutely no purpose of me paying for extra shipping service. What bothers me the most is that the carrier would simply indicate the package as 'delivered' when it's actually just sitting at their office.
I'm not assuming this because they themselves (supervisors) acknowledged, that their carrier has too many packages to deal with, they just scan it as 'delivered' as soon as the package arrives to the post office. The cons about this issue? After getting notification saying that my package is delivered, I go out to check my mailbox during freezing cold weather and nothing is there... for DAYS.
I can go on and on, but if I had the control of choosing another post carrier, without hesitation I want to switch. This branch is just too ridiculous.
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