| rev:text
| - I'm not really sure where to start. Over the past several months we have watched Hy-Vee's overall service steadily decline in several areas, but this review is focused on their godawful catering service.
Here's the background. We decided to have a wedding party at our house this Summer, since our wedding was a private one in the Keys. We spent a lot of time scheduling and planning this party, and several of our family members flew across the country to attend.
I suppose I should have known better, but what can I say? We decided to go with Hy-Vee's catering service as they had a nice-looking menu and brochure, and the store manager (Lucas Glasgow) assured us that Stephanie's catering department is second-to-none.
Here's how the catering process was communicated to us. First, we were to choose from a basic menu (we chose barbecue), and then could add the sides that we wanted. Having done that, we were informed that Stephanie would call us the week before to confirm the number of guests and if any particulars had changed. Great.
Unfortunately, Stephanie never called us back! Being very concerned, we visited the catering department to make sure our service was still scheduled. The first time, we were simply told that Stephanie was out, and to try back the next day. My wife did check back the next day: Stephanie was gone on vacation, returning after our party. Not that this is a problem; we certainly understand vacations and as long as a backup is in place, there's really no concern.
Upon our 3rd visit, we discovered there was really no backup. This is now Friday, the day before our party!!! My wife, being the wonderful and reliable person that she is, went to find someone in the market since the service desk was completely unhelpful. And indeed she did find someone, who was preparing our barbecue. That's right: cooking the meat the night before. Now, anyone who knows barbecue can tell you that's NOT a good sign.
The party comes. All the guests are assembled and having a very good time. Hy-Vee shows up, and sets up the barbecue and sides on our kitchen bar. Upon opening up the meats, it's clear they are overcooked and dry. Completely terrible; tough, dried out meats that are difficult to even chew through. Our guests, being the kindhearted and gracious people that they are, never complained to us of course. But we were mortified. It seriously ruined our party for us -- the very special day that we painstakingly planned for months. Afterwards, we received a $100 discount (after some haggling), but that's not the point is it?
Please. If you are considering Hy-Vee's catering, I respectfully ask you to re-consider. We don't want this to happen to anyone else. I wouldn't have taken the time to write this unless I was completely devastated by something. Maybe you will get lucky, I don't know. But if you hire these people, you are playing with fire.
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