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| - I have been totally disappointed with my BJ's membership which started in September 2014. Being a long-term Costco member, but now living too far from a Costco, I initially selected BJ's because of the low gas prices. The people at BJ's are very nice however I just have to assume that everything that they say is just blather and BJ's is a bait and switch company. For example, they hit you with tons of coupons and brag that manufacturer coupons are recognized. That's awesome, but on a ROUTINE basis, the products they advertise are NOT in stock; recently Oil of Olay soap (bar and liquid) was advertised but the bars were not on even in the store. I don't mean sold out--I mean not even a place stocked. Same with with wax melts, Orville Redenbacher-- and I can go on and on about how many products you can NOT buy. When you ask customer service at the desk this is the excuse: it's the computer. For months on end????
Further, the tires are WAY OUT OF PRICE and the deal they have with Munro auto care is simply another scam. They checked something on my car and no surprise, a second opinion took care of that.
To add insult to injury, I cancelled my Costco membership after going into a BJ's on a temporary membership. They quickly converted me to an annual membership but guess what? The fine print: only six months and up for renewal at a huge price.
Finally, there is a popular product at all the clubs--Premier Protein Shakes--30 grams of protein. Costco constantly had them in stock in multiple flavors. BJ's, that's a big negative. Further, the front desk can't even answer simple questions about the product--are they stopping carrying? Will they carry vanilla like they use to? What's the answer? "I don't know." -- further, the product looks like it's been run over by a truck and this has been going on for months.
Lastly, the food samplers are just short of carnival harkers and very aggressive and borderline crazy. I cringe when I have to go by two guys that are usually there. BJ's management should be embarrassed by their behavior.
All in all, I have been totally disattisfied with this store. It's no wonder that BJ's routinely close down. A real shame.
It would be different if this was simply OPINION, but all of these statements are based on absolute fact: product not in stock, lame excuses for unavailable product, lack of integrity in membership.
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