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  • Scheduled my car for warranty work last Wednesday. After a diagnosis, the mechanics called back and said they would need another day or two to have VW techs review the error codes and then test drive as they appeared to be stumped. They promised everything would be ready by Friday. I told them to take their time as I would be out of town over the weekend and would just pick it up Monday morning. Upon arrival Monday morning, it was evident they weren't prepared. Some people asked around and then finally said "Oh, we've just got to gas it up and give it a wash, shouldn't been more than 20-30 minutes." Already I was a little annoyed, but whatever, at least they were going to fill up the tank after the test drives. I didn't mind a small delay for the free gas. Well a half hour passed and still nothing. I approached the desk again, and they assured me it would be any minute. I said great, I'll wait outside in the driveway.... Another 30 minutes pass (I'm now late for work) and still nothing. Once again, I went inside to ask, and they assured me that they are really close. Finally, almost an hour and a half after arriving, the guy comes back with my car and says "I'm sorry, my card wouldn't work for diesel gas, but I can have somebody else run out and get it." At this point I just asked him to give me the keys and ran to work. Although I was never consulted by the mechanic, I'm assuming they fixed the error on the car, but time will tell. The work order was really vague. Overall not a great experience as it caused me to be late for work, didn't provide any clarity on repair, and they made me wait 90 minutes for a fill up that never happened. 2 starts instead of 1 because they did wash it which was nice.
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