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  • !!!!!!!!!!!!!!!!DISGUSTING!!!!!!!!!!!!! Thursday/10:00pm I brought my family to this establishment for some "good" american food. hostess was nice and sat us. Elizabeth our server took 5 mins to acknowledge us. placed our order: mango ice tea, (2)peach sangria, spinach dip, won ton tacos, cedar salmon and full rack of ribs. My fiancĂ© got her sangria but I never received my mango ice tea (strike 1). We asked for more napkins and that took her 10 mins. (Strike 2). for dessert, I actually requested if I can have a root beer float even if it wasn't in the menu and she obliged. Unfortunately, as I was enjoying my float I chewed on leftover salad leaf and chicken!!! (Strike 3).They didn't wash the glasses, utensils and dishes properly. I was so disgusted!!! I wasn't going to say anything and be whatever it happens. So Elizabeth gave us the bill and that's when our patience ran out. she charged us for mango tea that she never got me. She put in a glass of Cabernet and burger sliders which we never ordered. The wonton tacos and spin dip was suppose to be half off and they weren't. That's when I told her I appreciate that she made me the root beer float but I was very disgusted of what I found and had put in my mouth. I even showed her and nothing really happened. Manager didn't bother on coming out to apologize and make things right. they didn't offer anything to fix the situation. So we said f*** it and just fix the bill. We told her but it took her 3x to get it right. Like really?? You fed me dishwasher leftover chicken salad, neglected bringing us the essentials, forgot my drink and messed up my bill. We were so irritated. Gave us our change without the receipt so we asked for our receipt and they gave us a hard time with that! I work in the industry and I know shady tactics so we demanded for the receipt. (Strike OUT FOR LIFE!) FYI, We were actually enjoying ourselves and looked pass the forgotten drink and slow neglecting service but it all went to hell after dessert. Yuck! NEVER AGAIN! I know it's not entirely our servers fault and this place failed as a restaurant. I blame the manager that night. I never saw the manager step out the restaurant. She only went out to override the computers but never checked on floor/tables and customers. The situation could've been turned around. poor management equals poor service and poor work ethic through out the establishment. This restaurant is a disgrace.
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