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  • Initially tried to exchange my UNWORN shoes and security and manager said they looked worn. I was trying to exchange them because I had gotten the display shoe that ended up being loose but the manager sarcastically said "Really? Because it looks like both shoes were worn." Whatever. I proceed to look for the same shoe and size, but this one was dirty too and the laces were torn up. So I just wanted to get my money back. They refused to do a refund because my shoes were "worn." Mind you, if you look at the bottom of any white shoe in their store, there will be some minor dust. If I had worn them, wouldn't the shoes be creased? And wouldn't the sole have more than a few specks of dust? And why was the display shoe considerably "dirtier" than the one that wasn't? What, I'm walking around with one shoe? Maybe it was because it was the DISPLAY SHOE and people were wearing it??? Security, manager, and cashier were rude and unhelpful. Didn't even try to hear me out. Went to a different branch and they returned it NO PROBLEM. Don't go to this one. Save yourself the headache.
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