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| - Horrible. I ordered window coverings on July 23 and was informed that they would be delivered to the main store across the street between August 4-August 9 and that I would be given a call once they were in the store. Well August 9 came and went and no window coverings. I called the store on August 11 (I figured I'd give them some grace time) and they said they had no idea where my order was. Well what could I do at that point, right. I had an order number, proof on my CC that I made a purchase but they are telling me they don't have my order. I had to hang up the phone because the girl I was speaking to was just not nice. I called the online catalog department next, and I spoke to a gentlemen and he informed me that he didn't see my order in his system and there was nothing he could do. He went on to say the store probably had the item and they just didn't want to to go the back to check. I asked him to call the store and find out because the person I just spoke with was beyond rude, and he did. When he got back on the line he said that the store didn't have my order. About two days later I call again to check the status and I immediately asked for a manager and spoke to Ronnie(Veronica) and she did some checking and found out that the items set to be delivered had in fact went to another state and she wasn't sure when they be back this way. She said I should have been given a courtesy call, but I was not. She said she'd called me in a couple of days to let me know the status and she did, and still no order.She again said she'd call in a couple of days and if my order still wasn't in then she'd give me a refund and we would re order. Well she didn't call this time. About three days after that I received a message on my voicemail saying my order had arrived. I went to the store the very next day, and guess what, nothing. They didn't have my order, and they didn't even have record of it coming in the warehouse. I almost lost my mind. Luckily Ronnie was there and a very nice associate named Janice and they looked but nothing was coming up for me. So Janice called the Home Store across the street to see if they had them in stock and they did so she placed them on hold. However she wanted me to pay for them again and once my order came in they'd give me a refund........ummmm NO! I told her she could refund me in the amount I paid and put it on the gift card and I would run across the street and pay with the gift card. After some back and forth that's what was decided. I went across the street and Phil had the window coverings waiting, once he rung me up it seemed as though I owed them a $.01. I almost walked my happy self out of there, but I didn't. He graciously adjusted the price and I left. I received my order over a month after I placed the order and it should have been here within the week and everyone was blaming everyone else. I wanted to order some window coverings for my classroom but I'm not so sure...
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