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| - **DO NOT USE ENERGY CREW MOVING COMPANY!**
Just had the most disastrous encounter working with this moving company over the last two days. Energy Crew looked like the all-around company to choose from, as stated on BlogTO on their Top 10 moving companies in Toronto. Their website and voice mail also boast about trusting their service. When really you should not be trusting this company with your valuable and prized possessions. I spoke with one representative for Energy Crew just twice and that was all on sheer luck. Because they do not answer their phones/emails/voice messages on the days of your scheduled move. Of course why would I want to talk to the moving company on the day of my move? (I know it's outlandish).
First of all, the scheduled move was supposed to happen from 5-8 pm on the first of September. My boyfriend gets a call around 3 pm from the so-called nameless-mover, nameless mover says he's on a big move and won't be there until 7 pm. That's ok w us. But we ask if it's possible that they will still make it this evening as we have to be out of this condo on the second. They say of course. Lie number one!
Secondly, 7 pm rolls around and no call from the mover, so I take the reigns and call the energy crew nameless mover as he's no longer answering my boyfriend's calls. The nameless mover picks up and says he's on a job and will be there around 9 pm. But it won't be him that will be moving and it will be two other guys (this just screams SKETCHY to me)! Than tells me he shouldn't be taking calls because of the new law. Yes, I've heard of the law and have you, nameless mover, heard of a Bluetooth? They're occasionally found on all those individuals that also drive all freaking day long. Hard eye roll!
Thirdly, the movers never did come the day or night that they were scheduled to come. They called at 9:30 pm to say that they would be there the next day at 9:30 am. And it gets better, because this is when the new tenants would also be moving into the condo as well.
So a day and half later with this energy crew (who clearly gets their energy from smoking weed while working) all items have been moved from point A to point B with a simple sorry from the nameless moving crew. And a whopping $555 bill to be paid in you guessed it cash! They wanted the money upfront the morning of too. When I was told on the phone when requesting my move date with the company that you pay afterwards. What did you think we would stiff the bill? No why would we? We're stand-up individuals that believed your company could do the job that it promised it would.
Energy Crew should be ashamed of the people that they hire that clearly do not care about customer service and professionalism at all. As well, they should keep their word on their schedules. And if they're having a busy day than a courteous phone call from someone from the company, who could preferably speak coherently in English would have been nice. The company doesn't even use their own logo on their trucks, they rented this one. So really I would like to know and be reimbursed something for your rude and disgraceful representation that came on behalf of your company today. End rant!
Good luck staying in business!
Thanks Yelp I had to give a star when I would have given this company nothing but needed to post this for all the consumers out there.
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