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| - If you asked me to rate this Jiffy Lube a year ago it would be five stars. In fact, I've been going to this Jiffy lube consistently for 3-4 years and even went with their upsells on filters and batteries when I needed them... Because hell, its more convenient. The African American male manager that helped me was always positive, upbeat, and the employees seemed to enjoy working for him.
That has changed. I'm assuming the manager is no longer there because I haven't seen him the last two times, and service has gotten worse, a lot worse. In fact, I just left not even an hour ago and feel the need to get my review out there in hopes that this franchise will get it together.
I arrived right about 4pm. I was greeted at the car, after a minute or two, and explained to the gentleman I needed an inspection, synthetic oil change, and a tire rotation. The gentleman said their air gun was not working so they won't be able to do a tire rotation. (Interestingly it wasn't working back in march when I asked for it then, too). Not bothered, I said that's fine. He said, "just grab your registration and come on in." I went into the facilities where there was no one to help me, so I stood near the managers office until a few minutes later a different guy came in and took my registration. No one else at the shop spoke to me for an hour and a half (5:30 or so)... After a long wait my car was pulled outside, on the finished side. It stayed there for about 10 minutes before I was called to the counter. The young African American lady then proceeded to say "your car failed inspection." I asked why and she said the tread on the tires are too low. I said "oh okay, I guess I need to get new tires, should I pay for the inspection now and come back?" the girl laughed and said "I'm just kidding! Wow you were calm about that."
Needless to say I was quite annoyed (not visibly) at the long wait and her unprofessional approach. But what really upset me was to find out that my total cost was only $30. That's right... They didn't even do the oil change. At this point it was clear they were all ready to close shop and leave, so I didn't say anything. What a waist of my day to leave work early for this...
I lost out because the requested work wasn't done. Jiffy Lube lost because they missed out on the additional revenue. And the franchise really lost, because my 4 year relationship with that store just ended.
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