Worst experience ever, never going back!!The manager at the fitchburg location actually knows how to make things worse. Went for lunch late Sunday afternoon, there was only one other family at that time. Everything was moving at a slow to dead pace. It took more than 40 minutes to get food on the table. My soup was cold, spinach salad was missing beets and the kids individual pizza slices were the smallest I have ever seen. The server came to check on the food, and we mentioned that the soup was cold. A minute later the manager came out and very unapologetically explained that he stuck a thermometer inside the soup in the kitchen and that it is hot. He also had the genius to theorize that the soup bowl must have sucked out the heat of my soup. He was clearly not interested in hearing any feedback and did not care about customer satisfaction. To top it all after offering to take the soup off the bill, the manger actually instructed the kid working at the counter to not change the bill. It's amazing how he saved $4, lost customers and earned this review. Can't understand why he works in the service industry!! For the amount they charge for their pizzas they should really take their service and management more seriously!