Lauren is absolutely wonderful!! I have seen her literally start from bottom as a student and now as a professional hair stylist/owner! She has come a long way as a professional and individual. She is so passionate about her clients and their needs. She takes the time listening to what you want and if there's something you don't like, she'll work with you. Because she truly wants to make sure that not only at end of the day but weeks/months from the initial appointment..she wants you to be happy. I highly recommend everyone giving Lauren a chance. Also, her head massages are AMAZING! She may be small but she has some strong hands. My mom said that was the first EVER anyone has ever given her a head AND neck massage during a hair wash!