| rev:text
| - I've enjoyed Yardhouse in the past, however, my most recent encounter with one of the managers, Leo, has really affected my overall experience and opinion of this restaurant.
Leo informed my group of friends sitting at the bar that one of my friends would have to leave if she couldn't sit still. It was her birthday and I will be the first to admit she was slightly intoxicated... I would understand if my friend spilled a drink, broke a glass, screamed obnoxiously, or literally fell over in her chair which she did not. She. Did. Nothing.
My friend was a little tipsy and the manager was quick to judge. I understand that if someone at a bar seems intoxicated it is a liability issue, however, I feel there could have been more professional and polite verbiage used to relay that message. This was not the the case.
Leo was cold and came off rude. The group I was with were all surprised and shocked because as I said earlier, the friend we were with by no means was acting obnoxious or creating a scene. I asked for the man's name who happened to be the manager and he told me it was Leo. He also tried to grab his business card and realized he didn't have one with him. He didn't offer to retrieve one for me either.
... I get it. Working in the restaurant industry I know there are a lot of difficult and intoxicated guests to deal with (I've been a server back in the day myself) however, there is also a thing called empathy and delivery which goes a long way. I don't work in the restaurant industry anymore but I do work in guest service management. The manager could have asked politely what he would have liked to occur, but that didn't happen. I hope Yardhouse management improves because I actually really liked that place. My interaction with Leo really bothered me (still does).
Mitch, a bartender working at the time tried to defend Leo and didn't show empathy as well. He event spelt his name out for me because he was very confident in defending why I was wrong to feel offended with my interaction with Leo. Not sure if Mitch understands what the interaction consisted of. He sure was quick to make me feel like I was in the wrong.
Unfortunately this recent experience has really affected my overall experience with Yardhouse. I will not be recommending anyone to this restaurant nor I will be returning. Being a large chain as they are I hope they improve in customer service to retain some loyal business.
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