I was in need of ordering a specific seat post for a Kestrel Talon and the Kestrel will only deal with shops. I went over to LV Cyclery and Steve went above and beyond in assisting me getting the post from Kestrel. He went as far as diagraming a picture with all dimensions, emailed to Kestrel and researched my options. In the process of taking a few weeks to complete the order, he continually updated me with the progress which I have never received from any bike shop
Customer service was way more than I expected. Don't hesitate to use these guys for any biking needs.