Our freezer decided to go out 3 days before Thanksgiving! We needed to have it fixed tonight because our kitchen was being cleaned the next day. I called them at 6p on a Sunday night and someone actually picked up the phone, talked to me, and then someone was at my door an hour later! Rick came in, took one look, and replaced the part. It was AMAZING! Then he handed me the bill and it was even better!! Go with these guys when you need an appliance fixed anytime!