rev:text
| - The first time we boarded our dog, we brought her here. We did a visit, a sample day visit, and the staff was all very considerate and excited about her being there. We brought her for an overnight stay, and left specific instructions on her diet, her treats (and brought her food and treats for her) and paid for her to be in day care (out playing with other dogs instead of locked up.) We did everything we could to make it clear to the staff that this was her first time being boarded, and that she was a cuddle butt and would need to be with people and dogs.
When we picked her up, instead of being out in daycare playing, she was in the back in a kennel. When we asked why, they said since she was overnight shed gotten put back in her kennel (even though she wasn't spending the night that night.) We got no report card, no photo, and were charged way more than we'd expected and been quoted (over $100 for an overnight stay with 2 days of daycare). The teenaged girls at the desk were unable to explain it to us, and didn't really seem to care to.
Once we got home, though, I was unpacking her bag and found all of her food and treats in the bags I had sent them in. My husband called and asked them if that meant she'd been given the wrong food (that would consequently make her stomach upset) or if she hadn't been fed at all. They told us that someone had called in to work that day, so in the shuffle, she hadn't been fed. Her first time being boarded, she was kept in a kennel, not played with, and not even fed.
They refunded all of our money, and gave us a gift card, and a letter saying how sorry they were. As a business, they did everything they could do to make it right, but as a place to care for my dog, they did everything wrong. She's totally antisocial now, and we haven't boarded her since. After thus experience, we're too scared and not willing to put her through that again.
|