| rev:text
| - 2nd trip 9/11/15. 8:45pm. The restauraunt was busy, loaded with kids. I think there was a kids birthday being celebrated.
I believe order taker was a bit on the dishonest side. I ordered burgers to go, she increased it to include cheese without asking. I caught the price mistake immediately, she said it was no problem to correct, then charged me the proper amount, I paid, etc. She never apologized but looked uncomfortable at being caught, face to face.
The other reason why I think it was dishonesty versus making a mistake on the ordering terminal is after placing my order I sat at table closest to the register and listened to her handle all the customers that followed me. In every case she tried to upsell them into adding cheese, fries, or desert and drinks if they didn't order any. Every customer gets a lengthy upsell, which is the primary job of the person taking orders. I believe in my case, she assumed I was too old to notice the subtle price increase of a dollar each burger. I don't know what the employee incentive is but it's obvious there is motivation to upsell every customer, which totally explains her response to being caught. By effectively upselling at the register they can earn enough extra cash to pay for some of the employees on each shift. I don't believe for one second that she accidentally touched the wrong spot on the order screen, this was an attempted theft.
Got home with our carry-out order to find that all three burgers got cheese anyway. Two of them went in the trash, the third one went to our neighbors dog. He loves cheese.
Sorry, we can't eat cheese, it's a digestive problem we have with some kinds of cheese.
Part of the problem is, we drive 10 miles round-trip to get there so I doubt we'll ever go back. The whole trust thing is gone now.
Normally I never go back with a restaurant issue like this because with some restaurants comp'd food has a habit of falling on the floor on it's way to the plate. Never send food back to the kitchen at any restaurant.
Like I said in my previous review, if you do not want cheese on your burgers you really need to specifically state that when ordering, "I don't want cheese" because some of their dishonest cashiers will add it anyway, which adds a buck or more each.
2/09/16 My GF wanted to go back, so we did. This time we had everything opened at the counter to check for errors. Despite questionable service, it's still a decent hamburger.
Regular burger is $5.97, fries $3.27, small drink $2.77 Their fries are miss-able and generally over-cooked.
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