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  • We had what we thought was a great sales experience snowball in to the worst experience in a car dealership ever. The sale was great on Monday and fast, but afterwards when we needed to know days later if the loan was approved we didn't hear from them so we had to contact them to get answers and at that time it hadn't. We told our salesman we would be in on Friday at 4:30 and he was supposed to be there to meet us. Of course we show up on Friday and he's not in so they called another guy to take care of us (Luis). He asked what we were there for and when we told him we hadn't heard from them and we figured the loan didn't get approved so we would be returning their car back and taking our trade back so we could make the pmt that was due on our truck he just said ok, asked no more questions and walked away. The whole time we thought he was helping us out, but everyone in the showroom was too busy watching the hockey game. Luis kept walking around and talking to others trying to score tickets to the game rather than checking in on us or updating us. My husband got up after 20 minutes of waiting blindly and asked what was taking so long and we had no answer. When they finally bring our truck around it had a flat on our brand new tires while they're sitting there trying to put air in it and telling me that it's holding air with a nail on the side wall . I lost it and finally spoke to mngr who apparently didn't know what was happening and went solely on the guy "helping" us opinion and attempted to cancel the deal no questions asked until I questioned the whole ordeal of being ignored with nothing answered for 30 min and a flat tire later. The manager realized he shouldn't have relied On someone who was not getting a commission out of our deal and who didn't care about anything other than the game. The manager finally stepped up and handled things and we had to keep our truck there one more day to get the tire replaced. In the end they lost a sale that turned out was approved that same day because at that point we went through with the cancellation. They did not deserve our business. They need to work on their work ethic and most of all on their customer service. One bad apple ruined it for all. I will not be shopping there again and instead went to Prestige down the street were I got a better deal and great customer service.
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