| rev:text
| - 4/25/2018:
I am a food courier and received an order at 8:42pm for a pickup. I drove from Kyrene and Guadalupe to this location (which is a 10 minute drive, almost 5 miles).
Driving this distance also meant that I was that much farther from driving back to my house, located in Mesa, once my shift ended (which was at 9pm). I also wasted about 15-20 minutes of my time dealing with this which means I missed out on taking a different order that I would have actually been paid for, unlike the total lack of compensation my time and effort got me from dealing with this store.
I arrived at 8:52pm, only to discover that the employee working in the front had decided to cancel my order "because we don't take orders after 8:45pm."
After calling support, I confirmed that the business received the order at 8:42pm, but the employee canceled the order anyways, even after I had repeatedly explained to him that the order was received BEFORE 8:45pm.
Either the employee had not been paying attention to the tablet until after the 8:45pm cut off time, or he was just being lazy and didn't want to make the order because he wanted to close the store and go home.
In either case, the order shouldn't have been canceled because it was in fact received before 8:45pm.
What is the point of even having a 8:45pm cut off time if your employees are just going to arbitrarily decide not to make orders whenever they feel like it?
Now, there is an unhappy customer who didn't get their food and an unhappy food courier who won't bother coming to pick up orders from your store when it's even remotely close to 8:45pm (out of fear that your employees will just cancel the order after I've driven several miles out of my way and wasted a lot of my time both driving and talking to support).
I hope the employee is happy that he got to go home 15 minutes earlier than he would have if he had just had the kitchen make the order. He was smiling as I sat in my car talking to support, likely thinking it was so funny that I was upset about having driven that far for nothing. He must think it was really funny to waste a food courier's time and gas like that (and upset a customer). Well, I didn't find it funny and still don't.
We don't get compensated for that travel time or mileage. That jerk cost me money and time and I won't ever bother with picking up at this store again if it's after 8pm.
I've worked in fastfood and I know how badly it sucks to have orders come in right before close, but you know what, your store is still open so you just suck it up and make the food. You are open, it is your job. You don't just close early or stop serving customers because you feel like going home early. You don't just arbitrarily decide to screw over your customers and a food courier who bothered to drive to your store in good faith because you want to go home. Unless you're some immature jerk of an employee who thinks it's funny to screw over customers and food couriers.
Again, the order was received at 8:42pm, 3 minutes BEFORE the cut off time, but the employee decided to cancel it anyway. What is the point of even having a cut off time if your employees are just going to pick and choose which orders to make?
This business needs to look into this employee's actions and train him to watch the tablet closer and make EVERY order that comes in before the cut off time, or just make the cut off time earlier if it's really an issue about closing the store on time.
I will be contacting the store's GM, the Area Manager, and the Director of Operations about this if I don't get some indication that my complaint has been heard and the establishment is genuinely sorry they wasted my time and money like they did.
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