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  • I didn't exactly know how to rate my experience through stars but if the customer service didn't seem so mediocre I probably would have gave it a 3. From the time my mom and I walked in there was no friendly greeting, "have you folks been here before?!" Or "let me walk you through the menu so you can see how this works" (not that it wasn't self explanatory but YOU NEVER ASSUME!) You can't just assume everyone has been there before this was our first time in too and we were genuinely excited to try this place because of the reviews. I felt like we interrupted him from doing something or completing an order. We weren't in a rush because we were sitting down "enjoying" our rolls. Now let's get to the rolls. They looked delicious from the case. I got a Rocky Road and my mom got a Coconut Creme Pie. My mom said her roll was hard and my roll was honestly just barely warm in some spots. They both were wayyyy to sweet and my roll looked liked all the toppings were just slapped together. Honestly the experience ruined the taste of the rolls the most. Which made me feel distraught.... When you work in the customer service industry at least take pride in your work and/or pretend like you want to service the people you're serving....not every person is going to be satisfied but don't work if you don't want to put your best foot forward or try to. I wish we could have at least enjoyed the rolls but definitely not the case.
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