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| - If you want ATTITUDE and TERRIBLE SERVICE, this is the place to go. Some people can disregard that if they're really just after the thing they want to buy, but seriously, never in my life have I experienced the worst. Have you ever seen an employee throw things at a customer and threaten to beat them up? Yes, KHONG did that.
(This is a long, descriptive story, but all the details are so important.)
So my sister and I ordered drinks. Khong came out with regular sized-drinks. My sister (in an innocent tone) said, "oh, I asked for a large..." and immediately, Khong passive-aggressively snapped and took the drinks to the back. I tried to stop her midway because I actually wanted a regular. I don't see why she couldn't just give me my drink. Khong did not want to listen to my sister who was trying to stop her to say it was okay and that she would have accepted the regular. The point is, my sister noticed that Khong did not make the drinks to begin with since she was at the front. There is swiveling door to the back where Khong went, so my sister was simply not gonna have the drink at all, assuming Khong must've "messed" with the drinks. (EVEN if Khong did not, what Khong did was completely unnecessary). Another kicker to it was while all of this was happening--my sister loudly saying she wanted to stop Khong from doing anything with the drinks that were already made--there was another employee at the front, some filipino-looking female with heavy eyeliner--who played dumb pretending not to listen when clearly my sister was trying to stop Khong. The silent girl took the drinks Khong made from the back and gave it to us. Coming from a service industry, if I was in the silent girl's position, I would have felt ashamed and apologize for my co-worker (Khong's) behavior, but apparently, she condoned it. Moreover, Khong threw straws over the serving counter from the back. Was that necessary?
So Khong comes out and completely ignores us and takes care of another order while my sister still wants to have a word with her, simply to ask Khong why she couldn't just listen to her and give the drinks as they were without going to the back. Also, my sister calmly asked why it was necessary to have that kind of attitude. My sister also stated, "If you're miserable at this job, then why don't you work somewhere else? You don't need to have that kind of attitude." As Khong has her back on us, she shoots back over her shoulder with, "I don't need to listen to you, you're not my mother!" Meanwhile, silent girl is still playing dumb. My sister was still saying a few words. Khong snaps with "I gave you guys a free upgrade" and other profanities. My sister said that's not the point. She distrusted the fact that Khong went to the back to re-make the drinks, assuming they'd be contaminated. So while the two were fussing, the silent girl was ordered by Khong to give my sister a refund.
Oh, I forgot to mention, while the silent girl wore makeup and looked decent for work, Khong was in a messy half bun, wore a wife beater with a small hole in the middle, and raggedy sweat pants. She looked like she just rolled out of bed and got to work. I'm not trying to judge what she wears, but REALLY--is that acceptable for an employee to wear?
The intensity rises. My sister finally blurted out "F*** you." Khong shot back with other profanities and said "Say f*** you to me again!" (My sister did). So they go back and forth and Khong says, "Come here, so I can fuck you up." (Directing my sister to come to the side of the counter). My sister says, "No, you come here, since YOU want to fuck me up." Khong continually threatened my sister and told her to "Get the f*** out of MY store" even though we were already on our way out. My sister shoved the drinks from the customer counter onto their side and rushed out but Khong threw something at my sister (but missed).
I wish I had recorded the thing. What kind of employee would do that to a customer? Some Asians can throw some major attitude, but the most you'll be met with is passive-agression. Khong is something else--with that 360 attitude over a mistaken size, the unnecessary throwing of straws, bitching at a customer making the customer feel like she did a favor by "upgrading" for free (with cooties maybe), threatening to beat up the customer AND throwing something at the customer? That is completely unacceptable. I'm also appalled that the silent girl couldn't even intervene to correct things. What an embarrassing establishment.
There are better tasting dessert/drink places on Spring Mountain with friendlier service and are far from the ghetto that is this place. I would name the places I personally prefer but I'm not paid to do so and that would take away the merit of this review. Choose carefully.
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