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  • Too bad this is only one of two Jo-Ann Fabrics in Madison, and the only one on my side of town. I've shopped here 3 times a month all summer and this is what I've come to (sadly) expect: 1. Customer service that is apathetic at best, rude at worst. Today, for example, my (sadly, regular) cashier forgets, twice, whether I want a bag. her apology? "Sorry. I just don't care much today." No eye contact, no smile. This is typical of the service. 2. Three times the last month the item price that rang up was different from that listed on the shelf. I wasn't too bothered, as it rang up clearance price. When I mentioned to the cashier the clearance price was not the price listed on the shelf, she replied, "oh," and stared at me blankly. Fortunately Michael's Craft Supplies on the eastside is starting to carry more yarn and sewing items, which means I can stop the tortured visits to Jo-Ann Fabrics someday soon.
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