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  • As I was waiting for Chas Roberts to arrive for an emergency Sunday repair in August, I looked up a few Yelp reviews and was shocked and frightened from all the complaints. Our A/C went out late Saturday night and I was forced to call for repairs early Sunday morning. After reading the many negative reviews, I wasn't expecting prompt service. On Sunday, Chas does not estimate or guarantee appointment times, the tech would call 30 minutes prior. Since someone had to be at home and wait for them to arrive, I expected to spend my entire Sunday in a sweltering hot home. NO ! The repairman called me about 20 minutes after I called for the appointment and arrived 25 minutes later. As I read in other reviews: "the capacitor" needed to be replaced. The unit was only 14 months old and already needed a new capacitor. But the Chas repairman had the part replaced in 30 minutes with cold air blowing again. Sweet ! Now the bill: I know other A/C companies charge double for Sunday or peak demand repairs. Chas does NOT charge any additional fees for emergency repairs. My entire bill was $105; and I went from tropical heat in my house to 75 deg in less than 2 hours. I was completely satisfied with their speed, knowledge, and repair cost. Excellent. Just keep in mind, that many Yelp reviewers write exponentially more negative reviews as opposed to positive experiences.
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