We come to Chilis often and usually enjoy ourselves, but this time it was not that great of an experience. We sat at the bar tables and the place was moderately busy for lunch. The waitress came to us and got our drink order, but you could tell she was handling numerous tables. She came back about 10 minutes later and we ordered, mostly the soup and salad special with comes with chips and salsa. About 20 minutes later we asked about the chips and she apologized and got them for us. Our food came out about 20 minutes later. The enchiladas had been sitting under a heat lamp way too long and even though I requested no beans, it was on the plate and dried out. The food was was ok, but it wasn't their typical quality we have come to love.
The manager did tell other tables that they had a bunch of sick calls that day, so they were swamped. I feel for the server, she was earning her pay today.
If you walk in and see a lot of tables waiting to be bussed and a busy waiting area, don't wait and go somewhere else!