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  • I had not stayed at Planet Hollywood LV Resort & Casino since they first opened many years ago. I wasn't pleased. Fast forward to Pole Expo Weekend 2017 and OH YES!! Planet Hollywood has boasted about "newly renovated rooms" and lemme tell ya, THEY ARE NOT LYING!!! We stayed in a basic room with two beds for two people and WOW! So spacious compared to MANY rooms on the strip that barely give you enough space to breathe or spread out your luggage. Even the entrance could be considered a mini-lobby area. The bathroom was roomy as well. Dual sinks mirroring each other. A detached sunken bathtub that encompassed me quite well. The shower has a bench though lacking a caddy for soaps, shampoo, etc. The bench was used as a caddy and maybe that was the plan, though uncomfy. I didn't think Planet Hollywood was worthy of being under the Total Rewards - Harrah's - Ceasar's trademark. After visiting and experiencing the newly renovated rooms, I was quite mistaken. Planet Hollywood Las Vegas Resort & Casino is my new favorite place to stay. Downside: Upon checking in, I wasn't too happy with our customer service agent who checked us in. First, she gave us a room with one bed when our reservations and Total Rewards Diamond status profile clearly states, "two beds, lower floor, close to elevators." We frequent Las Vegas three times per year. Second, after giving us a one-bed-room, she failed to give us instructions on how to get to this room. We walked out expecting the signs to be clear since she volunteered NO assistance. Yet that was not the case. Thus, we had to inquire with other staff. Once we ventured back downstairs to fix the error, we were greeted with a different customer service agent who was beyond helpful. She apologized for the error, informed us of the wait for our actual room and then gave instructions on how to get to the Diamond Lounge where we waited for their call to let us know our room was ready. The customer service issue is the only reason I'm not giving pH five stars. Even the valet agents were fantastically nice and helpful whether they were working for tips or not.
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