We were on our way out when we realized the door was LOCKED with all our keys still in the house. 100 degrees weather outside so we needed to get in quick. Called Bill up and he answered immediately and stated he would be here within 15 minutes. He showed up promptly, faster than I could imagine and helped us with our lock at a reasonable price. We had a special lock and Bill advised us to give him a call once we got our new lock and he would walk us through the process to install. He is a great guy and I highly recommend him for any lock troubles. Thanks Bill