I have gone to this place many times for I am pretty local. I never had a bad experience here. Yes, it is a chain but that is just irrelevant in writing a review. Our last visit was on Sept. 15 2012. We were greeted and seated with a happy manager and staff. Having a pleasant staff is half the battle when it comes to restaurants. The atmosphere was comfortable and the place was clean. We order drinks and a shrimp fondue appetizer, which came prompt and tasted good. We had an encounter with the manager whose name was Doug, I believe. Great guy and was not afraid to get involved with helping his staff. A lot of these places you can't really tell who the management is but it was apparent he was in charge and ready to help where needed. The salad bar now is offered as a side with entree and was fresh and stocked. I usually don't do salad bars but it was a special treat. My wife ordered steak and lobster which she enjoyed. Every time I go to Ruby's I get pretty much the same thing, Asian Glazed Salmon. This has to be the best dish on their menu in my opinion. The dish is consistently great and I highly recommend trying this dish. After entrees I wrapped the evening up with a Blonde brownie with ice cream, which was awesome. I will definitely go back and I can safely say I will always get the same treatment that I have spoke of in this review. Remember I do realize it is a chain, but all chains do not have the same people. It takes managers and staff who care about their job and want to make the experience great for you. The food will then follow.