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  • Hello All, We were looking to replace our air-conditioning unit as they were very old (22 years). We received many quotes from many installer but most of them were suggesting TRANE but Bob recommended us RHEEM. Now when you reach on it, you will hear good and bad on both thus it your choice on which brand to trust. I have chosen Rheem. So far I am happy with the choice but it is only fist week. I will come back to update from review in 6 months. But they part in all what the way Ryan and Bob did their job. on Communication front, They were quick in responses and good to their time and commitment. On Installation where Ryan and Bob have scored big marks. 1. Our condenser old-unit were kept on ground. Bob recommended that you shall place the unit on elevated platform and we will provide you that. I can see the clear advantage of his installation as condenser sits above ground and thus will not rust as quickly. 2. my old unit condensation line outlet was at higher height then the new unit, which require them to do additional work to install new line to get the condensation out. At first like any other, they recommended to add additional pump and pump the water out. But that would have been another moving parts which I did not want. I can see from their voice they did not believe that it was a good solution. Just upon one request they agreed to do the additional work to install new line out by saying it will take us 2-3 hours of extra work, please judge it accordingly. It was a good gesture. I paid them a little extra but i got quality work. 3. On cleanliness: they cleaned to original after they left each day. 4. Installation a little difficult than expected which require them to come additional but they did not rush instead took their time to do the job right. I would highly recommend you Degree Air-conditioning as the key for me was they carry a BBB logo on their car which gave me confidence that they value customer satisfaction and quality.
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