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| - We visited this location for lunch, keep in mind most places of employment only allow one hour for lunch. As we entered this teriyaki madness location we were greeted by the owner Randy, Randy took our order, and assured us it would be just a few minutes, I ordered a spicy chicken bowl with noodles only, which would mean no vegetables. Randy asked if I wanted vegetables I simply said no thank you. We waited patiently for our meal, however, when they brought our meals to us, my girlfriends order was correct, however my lunch was spicy chicken teriyaki bowl with noodles and vegetables. I simply explained to the girl, that was incorrect all I wanted was a spicy teriyaki chicken bowl with noodles only. She grabbed the bowl off the table never said a word and walk back into the kitchen. We waited for anywhere between 6 to 8 minutes later, and I still had no lunch insight. So I approach the counter once again, and asked Randy for the telephone number to the store because I would like to speak to the manager, at this point I wasn't sure if they were making a new lunch or what? Randy said to me, well what is it that you need with the store manager because I'm the owner? I answered I just want my lunch, he said what what's wrong with your lunch, I replied I ordered a spicy teriyaki chicken bowl with noodles only, he said no you didn't, you ordered vegetables. I said no sir i ordered noodles only no vegetables no meaning none. He turned around and looked at the kitchen and said well didn't they make you a new one they should be making you a new one it's coming right up what is the problem? And I said the problem is by now my girlfriend is halfway done with her lunch by the time I received my lunch it'll be time to go back to work and I won't even get to eat lunch. and he said to me, well it a only be a minute, it should have only taking a minute to make you a new one so what is the problem? I didn't feel like arguing with this guy that it is now been an additional 10 minutes plus since I've been waiting for them to remake a new lunch, keep in mind I've now been waiting 20 plus minutes just for my order. It seemed like Randy could care less about anybody else's time and it was almost a privilege to step through the front door of his restaurant, he was very disrespectful with his attitude and his tone along with his comments. as my order finally came to the window he handed it to me and with this smart tome to his voice said, see. Now have a nice day. As I walked away from the counter I look back to see Randy motioning in my direction laughing with the next customer in line as if it was a giant joke and rolling his eyes at me. I don't think making a joke or talking about a customer behind their back and being disrespectful towards them is very funny. As I left the restaurant it angered me once again because I was not able to eat my entire lunch due to time restraints. I felt somebody else above him should know about his actions his comments, and his disrespect and his attitude towards customers, so I approach the counter one last time, and please keep in mind I just did not want any more conflict with this guy I tried to take the upper road one last time. So I asked the girl behind the counter to make sure his name was Randy, he interrupts the customer that is standing in front of him to look at me and say look buddy what did you want me to do give you a free bowl or something?! I replied to him, No, actually a little less attitude a little respect and a simple apology would have gone a long way. And he said well the girl told me you acted as if you are mad at her, I replied no I simply told her it was the wrong order and I would like the correct order that's all. Keep in mind this is all taking place while he is in the middle of taking an order he actually took the time away from another customer to engage myself?? Then with another smart aleck tone and with the flick of his hand as if to say,get out of my store he says well I apologize! And then asks how's that? And I said, had it been genuine I would probably accept it. He says to me oh well have a nice day! Treating customers like this and acting like Captain Jack Ass, is completely ridiculous. He will treat enough customers like this and eventually he won't be able to make his payment to the teriyaki madness franchise. So I warn you, this guy Randy, number one, definitely feels like it is a privilege for you to walk through the door, number two, your time is definitely not important, it's his time and his time only that means anything. Number 3, if you feel like being disrespected and treated like a moron and being spoke to with an attitude, go there and see Randy.
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