While this place has horrid parking and sometimes is short-staffed, the customer service is always STELLAR! I'm a member but that doesn't really change much, yet I've been fortunate to always get an upgraded vehicle. This last one was a Mazda3 and WOW I've never been in a cooler car, literally and figuratively. That AC was perfect for this heat!
But I'm not here to brag about the ride. Dustin and Alana(I'm sorry if I'm misremembering her name) and Montoya were all FABULOUS! I had car issues so that's why I had to rent twice in the same month and my interactions each time were everything customer service should be in this town. Dustin was even kind enough to waive the couple hours over so I avoided paying extra because I couldn't get my car before the noon cutoff. And then brought me to my mechanic to pick up my car.
They are close to where I live too which is a huge bonus. They never fail to 'Pick Me Up'!