The last couple of times I came here, my experiences progressively got better. Maybe they are getting better at what they do.
Like many Las Vegans, I used my groupon. I actually had two. So, when I came in with my Mom, the cashier told me that I can't use two groupons for two people (per the fine print). BUT, he did say that if we ordered separately, then it would work.
I love it when the staff is friendly enough to bend the policy to suit the customers needs without causing any harm to the venue. This is good customer service.
I ordered the Pepper Jack Mac and it was divine. Mac and Cheese with PepperJack. Phenom. Also, topped off with FRESH (not canned) jalapenos. Also ordered the basic salad. Also fantastic.
My food came out rather quick. It was hot. Tasty. And everything I come to expect from the Mac Shack.
One thing I'd love to see (not a criticism) is "dish of the month" or newer pasta combinations. These can help inspire customers to create their own pastas from the menu.
Last note for this trip. Bathrooms are ridiculous. And awesome. The hand-dryer is the Xclerator...you know...the one that blows air at jet speeds to the point where you see the skin on your hand fold up into little waves. Awesome sauce.