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http://www.openvoc.eu/poi#funnyReviews
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  • Had an awful experience here over the weekend. Upon arrival we were told all the tables were full but we could eat at the bar. We said we would rather wait for a table but asked if we could grab a drink and wait at the bar. We were told 'no, our bar is reserved for dining, it sounds silly but it's our policy'. Then we were told we could stand by the service station at the end of the bar for a drink if we wanted. Umm, no thanks. Instead we waited outside in the rain. The quoted 15 minutes turned into 20 and we could see vacant, set tables yet outside we remained. Upon inquiry we were told 'you've actually only been waiting for 18 not 20 minutes'. We were also told their computer system had crashed and that was the cause of empty tables not being filled. Don't follow the logic, but fine. About 10 minutes later we were taken to a table where we sat, ignored for about 10 minutes until a waiter who wasn't ours took pity on us and brought water. He apologized for our server but couldn't take our order. We waited another few minutes and when we still had not seen our server decided to cut our losses and leave. Upon exiting one of the hostess actually sounded cheery and said 'oh, great!' when we told her she could have our table. Bottom line is there is never an excuse for poor service. Our experience made it very clear that our business was not valued. With Via Mercanti, Queen Margherita and Terroni all offering great pizza AND great service I will not be returning to Pizza Libretto anytime soon.
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